Website Hosting Terms and Conditions

1. Introduction
These Terms and Conditions ("Terms") govern the provision of website hosting services by 21six Ltd ("we," "us," or "our") to any individual or entity ("Client," "you," or "your"). By using our hosting services, you agree to be bound by these Terms. Continued use of our services after any amendments have been published constitutes acceptance of the updated Terms. If you do not agree, you must discontinue use of our services.

2. Services Provided
We offer managed website hosting services, including shared hosting, dedicated hosting, and cloud hosting. All hosting services are cloud-based and fully managed by 21six Ltd.

3. Payment and Billing

• Payment for the service will be invoiced at a regular agreed interval.
  
• Payment must be made by the due date stated on the invoice.
  
• The contract term is for 12 months from the date of invoice. Unless cancelled by the client with at least one (1) month’s notice before the renewal date, the contract will automatically renew for an additional 12-month period.
  
• No refunds will be provided for unused time if a client terminates the service early.
  

4. Termination and Suspension

• Clients must provide at least one (1) month’s notice before cancellation.
  
• We may terminate a client’s service due to non-payment, breach of terms, or illegal activity. Termination for breach or illegal activity may be immediate at our discretion, without prior notice. In such cases, we will notify the client as soon as reasonably practicable following termination.
  
• A one-month grace period is provided for non-payment before service termination.
  

5. Service Availability and Maintenance

• We offer a 99.9% uptime guarantee.
  
• If uptime falls below this level, clients will receive a pro-rated refund for the downtime.
  
• Planned maintenance windows, excluded from uptime calculations, will be communicated in advance. Most scheduled downtime occurs during nighttime UK time to minimise disruption.
  

6. Client Responsibilities

• Clients who do not opt for our software update service must keep their software up to date.
  
• We maintain daily backups, but clients must keep their login credentials secure.
  
• No strict resource usage limits apply; however, storage space must remain within reasonable usage and be limited to files required for the provision of the web service only.
  
• Prohibited activities include, but are not limited to, hosting illegal content, spamming, hacking-related services, pornography, and gambling services.
  

7. Support

• We provide support during UK business hours 9am - 5pm.
  
• Clients may be assigned a designated account manager, depending on their service agreement. Clients without one can contact support via email at support@21six.com.
  

8. Limitation of Liability

• We are not liable for indirect losses, including lost profits, data loss, or business interruption.
  
• Our liability is capped at the amount the client paid in the last 12 months, whether per claim or in aggregate over that period. We are not liable for any consequential, incidental, or special damages, including but not limited to loss of revenue, profits, or data, even if we have been advised of the possibility of such damages.
  
• We exclude liability for factors beyond our control, including third-party failures and cyberattacks.
  

9. Data Protection

• We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
  
• We will process client data only to the extent necessary for providing hosting services and in accordance with applicable data protection laws.
  
• We do not share client data with third parties unless required by law or with the client’s explicit consent.
  
• Clients are responsible for ensuring that any personal data they store or process using our hosting services complies with applicable data protection regulations.
  
• We implement appropriate technical and organisational measures to safeguard client data against unauthorised access, loss, or destruction.
  
• We do not provide Data Processing Agreements (DPA).
  

10. Dispute Resolution

• Any disputes will first be resolved through negotiation.
  
• If unresolved, arbitration will be the final resolution method.
  
• Disputes will be handled exclusively in English courts, except where arbitration is required and enforceable as the final resolution method.
  

11. Transfer of Service

• Clients may transfer their hosting service to another person or business, provided they give us at least one (1) month’s notice of the transfer. 21six Ltd reserves the right to refuse to provide the service to the new owner at its sole discretion.
  

12. Acceptance of Terms

• By using our hosting services, you acknowledge that you are entering into a legally binding contract and agree to these Terms.
  

13. Amendments

• We reserve the right to amend these Terms at any time. Any amendments will take effect after providing reasonable notice to clients, unless an immediate change is required by law or for security reasons. Any updates will be published on our website and take effect immediately.
  

If you have any questions regarding these Terms, please contact us at support@21six.com.